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5.1       Cancellation period for online purchases

5.1.1    If you wish to cancel your order, please contact the Customer Service team in the first instance, head here to view the available information and contact options. For more information about cancellations, please refer to Clause 5.3 below.

5.1.2    If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day, 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

5.1.3     If your order contains items shipped to you by one of our direct suppliers, the cancellation period may differ, please see the dropship/marketplace terms (Brand Partners) link

5.2       Purchases which cannot be cancelled

5.2.1    Unless they are defective, faulty or damaged, you may not cancel or return any of the following:

• deposits;
• personalised or bespoke items (including but not limited to made-to-measure/order goods e.g. furniture);
• any items which deteriorate or expire rapidly (including but not limited to perishable goods e.g. foods);
• any items that are sealed for health protection or hygiene reasons, if you have unsealed them (including but not limited to cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear);
• any computer games where the seal on the wrapping has been broken; and
• any items that have been inseparably mixed after delivery.

5.2.2    Refunds will only be offered in accordance with your statutory rights (which remain unaffected).

5.3       How to cancel

5.3.1    If you wish to cancel your order within 14 days, please complete this cancellation form to notify our Customer Service team and follow the instructions on the form. Please note: if your order has been shipped, you will need to arrange to return the order once received. We shall acknowledge your request on receipt and respond when we have reviewed it. 

5.3.2    If for any reason you are unable to email us. Please print, complete the cancellation form, sign and send it to this address.

Flannels
Customer Service
Unit C, 
Brook Park East, 
Meadow Lane, 
Shirebrook, 
NG20 8RY

5.3.3    You can only cancel your whole order, not single items on a multi product order. Personalised items; either on their own or as part of a larger order cannot be cancelled.

5.3.4     On receipt of your return (provided the products are in their original condition upon inspection), we will refund the cost of your outbound delivery costs (your delivery charge). Please note you will need to pay for the return delivery costs if you have already received your items.

For further information on RETURNS please see the FAQ’s link