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Knowledge base
Site Policies
Terms & Conditions
12
WHO WE ARE
PLACING AN ORDER
DESCRIPTION AND PRICING OF GOODS
DELIVERY AND RETURNS
GENERAL
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Other Policies
6
Third Parties
Fur Policy
Covid-19 Information
Guide To PEGI Ratings
Customer Service Opening Times
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Privacy and Cookies Policy
1
PRIVACY AND COOKIES
Stores & Services
Stores Information
2
Store Finder
I'd like to leave feedback about one of your stores
Orders & Payments
Completed Orders
7
Wrong/Faulty item received
I'm missing item(s) from my order
Why has my order/item(s) been cancelled?
My order has been cancelled, but it appears that I have still been charged
I haven’t received my gift card
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Placing Orders
9
What payment options are accepted?
What is payment authentication?
Payment issues
Why is my bank showing two charges for my order?
Can I use my gift card online and in store?
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Product info
5
How do I find my size?
Item out of stock?
Is there a limit to how many products I can buy?
Size Guide
Product Information
Returns & Refunds
Returns
5
Extended Christmas Returns Policy
Return Online - UK
Return - Bought in store
Can I exchange an order?
Can I return more than one order in the same parcel?
Refunds
3
How will I receive a refund?
When will I receive a refund?
I can't see a refund on my bank statement
Brand Partner Returns
1
RETURNS - BOUGHT FROM A BRAND PARTNER
My Account
Getting Started
6
How do I register for an account?
How do I create or change my password
How do I create or change my email address?
How do I buy online?
How do I pre-order an item?
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Technical Issues
5
Add to safe sender list
I’m having problems signing in. What can I do?
I'm experiencing issues using the website
I'm experiencing issues with the App
How can I change details and marketing preferences?
Recognition
0
Delivery & Collection
Delivery Methods
5
Last order dates for Christmas
Delivery Options
European Delivery Costs
Rest of the World Delivery Costs
Click and Collect
Delivery FAQs
11
Where is my order?
Tracking delivery
Can I track my delivery overseas?
Order confirmation
Why is my order late?
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